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CUSTOMER CARE CENTER

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Booksellers and Resellers

Create an Account

There are many reasons to establish an account with terms with Schiffer Publishing. We offer standard straightforward wholesale discounts, multiple shipping options (including drop shopping), and the convenience and honesty of good old-fashioned customer service.

To establish an account with Schiffer Publishing, please complete the Credit Application, Pennsylvania Sales Tax Exemption Certificate, and Schiffer LTD® MAP Program Participation Form as necessary and email it to our Customer Service Team at info@schifferbooks.com. Once you have your account setup you will be able place orders through either the website or with a team member.

Credit Application

Pennsylvania Sales Tax Exemption Certificate

Schiffer LTD® MAP Program Participation Form

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Drop Ship Policy

Drop Shipment is one of the shipping options that Schiffer Publishing offers. Drop shipment orders are $7.00 per book and PA state stales tax will be levied on delivery to customers in Pennsylvania. Please contact Customer Service <link to contact information on landing page> with questions.

Returns Policy

Domestic and International Reps

Request a Catalog

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Online Catalogs

Returns Policy

Domestic and International Reps

Order Status

Schiffer Publishing’s standard practice is to ship within 24 hours after receiving an order. If you order through the Schifferbooks.com website, you will receive an email confirmation of your transaction, followed by another email indicating your order has shipped, which will include a tracking number for your shipment.

In addition, you can contact Customer Service for updates on your order.

Backorders

Your credit card will be charged for total amount of order at time of order, including all backordered items. Once all backordered items have arrived in our warehouse, they will be sent to you, FREE of any additional shipping charges.

Request a Catalog

Online Catalogs

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Schiffer LTD® Minimum Advertised Pricing Policy

Welcome to Schiffer Publishing’s Customer Care Center. Since 1974, Schiffer has been a strong supporter of independent bookstores the world over, providing them with high-quality books on a wide range of topics and specialized customer care to further their business goals and meet their customers' needs.

As a friendly, family-owned business, Schiffer Publishing applies this same tradition of customer service to all of its customers through the efforts of its global sales teams, our Customer Service Team here at the Schiffer Book Farm, and through our online bookstore at www.SchifferBooks.com.

Whether you are buying Schiffer titles for a museum store, a big box retailer, yourself, or as gifts for family and friends, the Customer Care Center will provide you with the honest, straightforward answers you are looking for to complete a hassle-free transaction.

If for some reason you don’t find an answer to your question here, we welcome you to contact us directly using the details below:

Contact Customer Service

Schiffer Publishing
4880 Lower Valley Rd.
Atglen, PA 19310
t. 610-593-1777
f. 610-593-2002

Hours: M-F, 8:30 am – 5:00 pm (Eastern Time)

The office is closed on the following holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Black Friday, and Christmas.

Or send us an email using the form below.

CONTACT CUSTOMER SERVICE



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