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Booksellers and Resellers
Returns Policy
International Orders
Order Status
Schiffer Publishing’s standard practice is to ship within 24 hours after receiving an order. If you order through the Schifferbooks.com website, you will receive an email confirmation of your transaction, followed by another email indicating your order has shipped, which will include a tracking number for your shipment.
In addition, you can contact Customer Service for updates on your order.
Backorders
Your credit card will be charged for total amount of order at time of order, including all backordered items. Once all backordered items have arrived in our warehouse, they will be sent to you, FREE of any additional shipping charges.
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Schiffer LTD® Minimum Advertised Pricing Policy
Welcome to Schiffer Publishing’s Customer Care Center. Since 1974, Schiffer has been a strong supporter of independent bookstores the world over, providing them with high-quality books on a wide range of topics and specialized customer care to further their business goals and meet their customers' needs.
As a friendly, family-owned business, Schiffer Publishing applies this same tradition of customer service to all of its customers through the efforts of its global sales teams, our Customer Service Team here at the Schiffer Book Farm, and through our online bookstore at www.SchifferBooks.com.
Whether you are buying Schiffer titles for a museum store, a big box retailer, yourself, or as gifts for family and friends, the Customer Care Center will provide you with the honest, straightforward answers you are looking for to complete a hassle-free transaction.
If for some reason you don’t find an answer to your question here, we welcome you to contact us directly using the details below:
Contact Customer Service
Schiffer Publishing
4880 Lower Valley Rd.
Atglen, PA 19310
t. 610-593-1777
f. 610-593-2002
Hours: M-F, 8:30am – 5:30pm (Eastern Time)
The office is closed on the following holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas.
Or send us an email using the form below.